Customer Service, Roles and Responsibilities
This week the marketing group is getting a bit frustrated, because we're having a difference of opinion about service levels, resource availability, access to databases and servers - all exacerbated by the new owners handing down edicts for reporting requirements that are absolutely taking priority over all other work, no matter what expectations may have been set in the past. Observation #1: Is the term "Customer Service" applicable to IT? Some of the pushback I get comes in the form…