Wikis in High School
Last month, Vinson wrote about the use of wikis in school projects, and it reminded me to dust off some notes I took from a conversation with my daughter Sean…
Driving Participation and Contributions on Internal Blogs and Wikis
It's much easier to install the software than it is to get participation ... you need to put some thought into the why? and the who? ... Why are we…
What’s the Difference between Announcements, Blogs, Discussions, Wikis?
Alternate Title: Battling Collaboration Memes As mentioned previously, we are trying out SharePoint where I work, and I'm finding it interesting, maintaing 3+ blogs, including this one. Actually, the focus…
More on (sic) experience with wikis
no, that's not a typo ... Preamble: This starts out sounding like a diary entry, but some interesting wiki-focused observations are found below - including metrics! Catching up on old…
The Law of Large Numbers – or, why Enterprise Wikis are Fundamentally Challenged
Some will be taken a bit by surprise to read the title of this post; we have implemented a wiki in our group at work, and I have the evangelist…
Capturing Knowledge and Making It Findable
If the right document, report, presentation is difficult to locate, and people can't find it to use it - it might as well not exist. This article looks at multiple ways to overcome this challenge to facilitate corporate innovation.
Capturing Knowledge: A Critical Requirement for Corporate Innovation
Drilling into the important role of capturing knowledge in promoting corporate innovation, highlighting the importance of creation & curation, sharing & collaboration, and impactful use.
Unleashing Corporate Innovation: Identifying the Constraints
Corporate innovation struggles, and not from a lack of ideas or capital. More often, the constraints are time and attention.
Navigating Buzzword Overload: Complexity
Complexity means different things to different people in different conversations. Are we trying to simplify a process? Complexity is bad. Understand a supply chain? Complexity is good. Don't buzzword your initiatives with "complexity" until you get a wee bit more specific.
Servant Leadership: Breakthrough Ideas on Customer Service
The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the pyramid. This makes the customer the least important person in the picture. Servant Leadership will flip that pyramid. What if your leaders saw their primary mission as support for those closest to the customer? What kind of difference would that have on customer loyalty and satisfaction?