Finding shapes in the fog – How to frame a wispy, wandering conversation
An excellent discussion this afternoon, on a fairly complex topic we're trying to move forward. When dealing with broad system concepts that have been trivialized into TLAs - think CRM, PLM, BPM, TQM, yada - you need to help folks define some sort of framework to focus and steer the initiative in a general (hopefully correct) direction. Precision is not required in the early stages - like herding cats, we can start making progress when we can capture a generalized,…