Requirements

Structured Process Improvement for Unstructured Processes

Have you ever waded into a process improvement project that had trouble finding a place to start? Consider, for example, a strategic sales team (for RevCo, famous maker of Widgets), working their established product families to generate breakout new customers and revenues. They've implemented a CRM system, but are having problems getting adoption and seeing benefits. The difficulty, of course, is that they have not changed their marketing strategies, and can't see beyond "automating our current process" as a measure…

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News for Wombats: Taming Unreasonable Requirements

I've heard from a couple of friends about some "classic" project requests - dilemmas they have recently faced. These unreasonable requests can be turned into something achievable and, potentially, more relevant / meaningful to the requestor, by approaching the problem from a different direction. Request for Data: the Analytics Project Classic scenario #1 arrives courtesy of the external Experts, analytic genii (sic) promising to reveal secrets of profitability and sources of revenue buried deep within our data sets. Their "simple…

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Best Practices for Requirements Gathering Sessions

It's been a while since I've led a requirements session for an interactive application - but no worries, I found it's like riding a bike. After a few minutes the old habits come back, and iterative ideas and cascading creativity starts to flow. What has changed, however, is the application platform, the office environment, and the various knowledge capture tools at our disposal. So, in the spirit of knowledge retention and sharing, here's a brain dump of ideas that I…

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Do you want it good or fast? Prioritizing Time-to-Value over Requirements

I have a background in software product development, iterative "methodologies", and the sort of fast-twitch life cycle that characterizes entrepreneurial startups, high-growing businesses, and "lean" process improvement projects. Unfortunately, this style is also favored by departmental developer wannabes, sloppy coders, and impatient Gen-Y newbies that want to apply a consumer products mentality to corporate IT. <aside>Yes, I'm throwing a bit of a challenge out with that last statement. I understand that as the demographics of my IT team changes, management…

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Hand writing recognition – harder than colored bubbles

As I sit in meetings, I find myself thinking through "process" of what we are doing at this moment, as much as I think about what the meeting is about. Then I am writing these short notes to myself for future blog items. Good? Bad? Psychotic? It makes me wish for easier tools to convert notes to complete text - but look at this chicken scratch ... I like these pseudo-postings for process think because I am lazy at heart,…

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Your Outlook schedule looks like a game of Tetris

Interesting meetings, discussions from last week; as a former consulting partner once noticed, my calendar in Outlook usually looks like a game of Tetris, with back-to-back meetings, double bookings, etc. It was actually quite energizing for me last week, because the meetings were on wildly divergent topics covering lots of areas. Side note: This scheduling style means I seem to be a few minutes late for each meeting - but then again, so are the other folks, so I guess…

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Does IT make you productive (or, are you an existentialist or a fatalist)?

Interesting article in Thinking Faster, just getting around to capturing my comments ... On Requirements "The first reason that business folks don't get what they need from IT is because they aren't sure what they want" The fundamental challenge of capturing and managing knowledge - it's much easier to understand something than it is to describe, document, teach it. Why do so many organizations do knowledge transfer and training by saying "follow that person around for 3 months"? Of course,…

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