The Eight Core Components of a Sustainable Digital Business
Can Digital Transformation drive your Sustainability programs? In this article, we provide a simple eight-part framework for understanding your Sustainable Digital Business.
Navigating Buzzword Overload: Innovation
Innovation feels like the holy grail – but once you get past the "big idea," how do you make it happen in the trenches? These five accelerators – along with one magic ingredient – will make innovation real for your organization.
Creating Digital Value for Customers
A meaningful digital transformation will provide a compelling answer to a simple question: Why? This article focuses on Customer Value; how to create digital value that truly matters for your Customers. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
Servant Leadership: Breakthrough Ideas on Customer Service
The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the pyramid. This makes the customer the least important person in the picture. Servant Leadership will flip that pyramid. What if your leaders saw their primary mission as support for those closest to the customer? What kind of difference would that have on customer loyalty and satisfaction?
Creating Digital Value for Employees
Your digital transformation needs a compelling answer to a simple question: Why? This article talks about creating digital value by building a Great Company, with Employee Engagement as a guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
Creating Digital Value for Stock Holders
Your successful digital transformation must be driven by a compelling Why. In this article, we drill into the creation of a Great Stock, looking at Total Shareholder Return as the guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)