How Operations can Participate in your Digital Transformation

Each functional area in your company needs to understand the skills and strengths that they bring to a Digital Transformation effort; why do they deserve a “seat at the table”? It's time for the folks in Operations to step up - with their depth of experience with Eliminating Waste and Eliminating Complexity, Operations can and should play a critical role. (part of a series)
Read More ...

First Month with the Surface Pro 3

I haven't written one of these hands-on hardware / software evaluation posts for some time - it's not that kind of blog, really - but I've been asked a lot of questions about my Surface Pro 3, and this is an easy way to let many folks know the answers. Also - I am making some interesting discoveries with the new device - some you might not think about at first. Am I surprised by some of these issues? Yes…

Read More ...

Tracking in the Enterprise – Correlation versus Causation

We've got the activity captured, and now we have "effectiveness" ratings for the people in the group - how will we put them together and see a relationship? Mechanically, this is a simple XY scatter graph - a standard chart type in both Excel and Google Docs. Let's take a look at a sample data set that illustrates the idea: This is the picture I expected to see: the more you use the system (the X axis), the more results…

Read More ...

More Thoughts on Why Techs Don’t Like Documentation

A few years ago, I was interviewing candidates for a systems analyst job, and trotted out one of my standard questions: Tell me something you have done that you are proud of. This particular developer called out her source code annotations (comments), and was rather specific about her own comment quality standards. But when I asked her if she likes to write documentation, she was quite hesitant - and that surprised me a bit, made me think. What's the difference…

Read More ...

Tracking in the Enterprise – Comparing Results for Multiple Systems and Groups

For our back-of-the-napkin experiment in tracking the useful value produced by enterprise systems - our next step will move away from the technical tools for a bit, and take a look at results. Specifically, we want to understand who is "delivering the goods" - and some sense of their success relative to others. At first, the question sounds simple - how do you measure success? Metrics are a common element of any business activity, and people are often paid, and…

Read More ...