A meaningful digital transformation will provide a compelling answer to a simple question: Why? This article focuses on Customer Value; how to create digital value that truly matters for your Customers. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
Distributed teams, working out of the office, are becoming the norm. Much has been written about building effective remote teams – but are they truly engaged remote teams? Here are five things high-powered teams (and their leaders) must do to succeed (no technology required).
The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the pyramid. This makes the customer the least important person in the picture. Servant Leadership will flip that pyramid. What if your leaders saw their primary mission as support for those closest to the customer? What kind of difference would that have on customer loyalty and satisfaction?
Your digital transformation needs a compelling answer to a simple question: Why? This article talks about creating digital value by building a Great Company, with Employee Engagement as a guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
Many enterprises find it difficult to sustain active collaboration environments that match the fervor of their internet-based inspirations. In this article, we look at three root cause challenges, and how the right Leadership moves can deal with the challenges and realize the benefits.
Digital Products and similar initiatives are stalling in many companies. A root cause is "fear of the unknown" - here are some ways to recognize the symptoms and pivot to overcome these fears.
A practical method for zeroing in on where value is created by digital products and services; it depends a lot on the Value Chain (how products eventually get to the End Customer). (Updated)
Practical thoughts and examples - how to manufacture time and attention, to get hands-on, relevant skills in new technologies
Training and development takes some time – but you can build an environment that promotes self-guided work, enabling this type of thinking in a straightforward way.
Each functional area in your company needs to understand the skills and strengths that they bring to a Digital Transformation effort; why do they deserve a “seat at the table”? It's time for the folks in Operations to step up - with their depth of experience with Eliminating Waste and Eliminating Complexity, Operations can and should play a critical role. (part of a series)