The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between "traditional" (classroom training, scripts & workbooks) versus "experiential", pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required tasks). Training methods are a common area of debate and discussion with system implementation folks, and I can make a great case for any and…
Deriving information out of raw data involves seven separate, dependent processes - the Data Value Chain. Your team needs to have a multi-layered ecosystem of skills and experience required to effectively extract the most value.
How can I go from "obvious idea" to tangible business ROI? Read on for some specific ideas on making the soft stuff worth your time. (Part of a series)
If a knowledgeable trainer is not available, and the training material does not "stand on it's own" - it might as well not exist. This article covers ideas on improving the state of your art. (Part of a series)
If the training material is difficult to locate, and people can't find it to use it - it might as well not exist. This article looks at multiple ways to overcome this challenge. (Part of a series)
As we dive into questions like “how do I get information required to run my business?”, we inevitably get to capturing knowledge and passing it along. Why is this so difficult? We are thinking backwards ... (First in a series)