Fostering Strategic Thinking in a Tactical World: A New Manager’s Guide
Notes from a coffee-talk coaching discussion; leadership approaches for encouraging strategic thinking in your team.
Servant Leadership: Breakthrough Ideas on Customer Service
The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the pyramid. This makes the customer the least important person in the picture. Servant Leadership will flip that pyramid. What if your leaders saw their primary mission as support for those closest to the customer? What kind of difference would that have on customer loyalty and satisfaction?
Creating Digital Value for Employees
Your digital transformation needs a compelling answer to a simple question: Why? This article talks about creating digital value by building a Great Company, with Employee Engagement as a guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
How to Overcome Three Tough Challenges for Enterprise Collaboration
Many enterprises find it difficult to sustain active collaboration environments that match the fervor of their internet-based inspirations. In this article, we look at three root cause challenges, and how the right Leadership moves can deal with the challenges and realize the benefits.
How to Develop your Digital Superstars
Training and development takes some time – but you can build an environment that promotes self-guided work, enabling this type of thinking in a straightforward way.
The Human Elements Connecting your Digital Business
A great Digital Business cannot sustain itself when it relies on one or two key people that have all the magic; it is a connected, engaged team of people that come together, with a shared vision , to deliver results.
Digital Business and Your Team: Talent and Engagement
To truly excel in a digital business, your internal Team must be present, participating, and truly engaged. This important component of your Great Digital Business will be a big differentiator.
“Remember, Scrooge, Time is Short …
... and suddenly you're not there any more." - The Ghost of Christmas Present, enjoying a memento mori moment A repeating theme in my feed reader has been the drive to "work different"; clunky grammar aside, we need to change the way we communicate and collaborate, increase our focus on innovation, and spend less time in pointless meetings. On that latter point, I read this article on my latest flight; Mankins talks about the galling amount of time spent in…
Opportunity within End-Of-Year Performance Reviews
I'm working this holiday week to get the majority of the written work completed for my 2013 Performance Reviews; I realize it's something that folks do not enjoy doing, but I see it as an incredibly important effort. I like to think my organization and I are doing a fairly good job of communicating on a regular basis, but the structure and the formality of the annual Review process ensures that we are "on the same page" regarding the critical…
Where does Innovation come from?
Like most organizations, we are talking a lot internally about Innovation - the Great Ideas that will transform the company and deliver top-line revenue and high-value earnings growth. The trick, of course, if figuring out how to make that Innovation happen - as if you could plan it out in advance, on schedule to make your quarter-end. It's not that easy - but then again, maybe it's not that hard. Check out this video from Steven Johnson - another terrific…