Customer DNA – A Different Take on Understanding Markets and Networks
My blogroll includes tech-focused blogs as well as general business sites (along with some humor). It's an interesting cross section, that allows me to see a wide variety of reactions to news such as MacTel, Office XML, Offshoring, and other things. The variety reminded me of an old thought exercise I led at a previous job, discussing CRM for the pharmaceutical industry and how it had so many meanings within the same relatively small group of people / departments. It's…