Calculating the Cost Savings of Effective Training Material
How can I go from "obvious idea" to tangible business ROI? Read on for some specific ideas on making the soft stuff worth your time. (Part of a series)
Capturing Knowledge, and Making it Transferable
If a knowledgeable trainer is not available, and the training material does not "stand on it's own" - it might as well not exist. This article covers ideas on improving the state of your art. (Part of a series)
Training and Learning: A Different POV
The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between "traditional" (classroom training, scripts & workbooks) versus "experiential", pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required tasks). Training methods are a common area of debate and discussion with system implementation folks, and I can make a great case for any and…