That $2M IoT investment isn't failing because of technology. It's failing because your operational data is fragmented and your customer intelligence is siloed. Here's how the companies who actually succeed approach product intelligence.
The Internet opened bidirectional channels with customers. AI makes those channels intelligent. But without operational excellence underneath, customer intelligence and AI struggles. Here's why Block #2 only works when Block #1 is solid.
Most companies chase AI before fixing their foundation. The ones winning with AI already connected their operational systems with customers, products, and teams. Here's why operational excellence matters more now than ever.
Roughly every 20 years, a technology wave reshapes business. ERP automated operations (1960s-1980s). The Internet connected customers (2000s). IoT enabled smart products (2010s). AI is the fourth wave - transforming how expertise flows through teams. Unlike previous waves, AI disrupts knowledge hierarchies and challenges who controls information in your organization. Understanding this pattern reveals why AI implementation requires organizational change, not just technology deployment.
70-80% of digital transformations fail. Not because the technology doesn't work, but because the pieces never connect. The 5 Building Blocks is a digital transformation framework that shows you where AI actually creates value - and why it's all about how information flows.
Your board allocated budget supporting an AI strategy. Marketing wants generative AI. Operations wants predictive analytics. IT wants pattern recognition. Nobody's talking about the same thing - and that confusion is costing you real money.
It's 3pm Thursday. You need a decision by Monday. You know the frameworks, but your situation is messier than any textbook. What if you had a virtual executive advisor with 40 years of experience available when you're stuck? Here's how applied wisdom bridges the gap between knowing and doing.
AI hasn't solved the decades-old knowledge management problem. It's just changed which skills matter. Learn why capturing organizational knowledge is still the hardest challenge, and discover the three critical capabilities your team needs to succeed in the AI era.
That moment when your project's ROI projections meet the VP who'll actually be held accountable for them? That's where fantasy becomes reality. Here's what happened when I sat down with a Sales VP to have the ROI conversation for a six-figure e-commerce investment - and why the conversation changed everything.
How an AI-driven business transforms customer relationships from simple CRM systems into intelligent connection engines that predict needs, personalize experiences, and create exponential value at the intersection of human insight and machine capability.