Distributed teams, working out of the office, are becoming the norm. Much has been written about building effective remote teams – but are they truly engaged remote teams? Here are five things high-powered teams (and their leaders) must do to succeed (no technology required).
The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the pyramid. This makes the customer the least important person in the picture. Servant Leadership will flip that pyramid. What if your leaders saw their primary mission as support for those closest to the customer? What kind of difference would that have on customer loyalty and satisfaction?
Your digital transformation needs a compelling answer to a simple question: Why? This article talks about creating digital value by building a Great Company, with Employee Engagement as a guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
Your successful digital transformation must be driven by a compelling Why. In this article, we drill into the creation of a Great Stock, looking at Total Shareholder Return as the guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
The COVID-19 pandemic has been a major disruption for all businesses; the impact and value of Digital Thinking can no longer be deferred and ignored. The last in a series of articles about Digital Business Continuity – real-time lessons learned, improvements we can make now and in the future.
The COVID-19 pandemic has forced businesses to change. Some are still in react mode, while others are being more proactive. Might this disruption be an opportunity to change their business model? One in a series of articles about Digital Business Continuity; real-time lessons learned, improvements we can make now and in the future.
Stories about Business Continuity during the coronavirus pandemic are all about flexibility - and adapting for the long haul. Third in a series of articles about Digital Business Continuity – real-time lessons learned, improvements we can make now and in the future.
Conversations about Business Continuity during the coronavirus pandemic always start with Work-From-Home. Second in a series of articles about Digital Business Continuity – real-time lessons learned, improvements we can make now and in the future.
Current plans for Business Continuity during the coronavirus pandemic are being stressed in unanticipated ways. First in a series of articles about Digital Business Continuity – real-time lessons learned, improvements we can make now and in the future.
Well-intentioned IT leaders, and their functional peers, want to apply run-like-a-business concepts like customer satisfaction and value creation to the operations of shared service functions. If we can describe things with the same words, we can apply the same fixes. But it's a bit tricky to restate things in a meaningful way...