Real Business Users and SharePoint

Introducing buzzword-compliant technology like a wiki, or integrated collaboration spaces like SharePoint, will typically go well with a motivated audience like your internal IT department. But if you really want to understand how this stuff works, try it with "real people" - line employees in sales and marketing, operations, and finance. Sure, you've heard complaints from these folks (they have better PCs at home, the SAP/Oracle UI is brutal compared to Amazon and AT&T U-Verse, and why can't they just…

The Delicate Art of Pushing Back

Commiserating a week or so ago with an old friend, struggling mightily with some external consulting firm providing technology talent, developing customer management systems for Big Sales Company. There were some critical dependencies on the server side, and the (internal) project team needed some on-site assistance working through the issues. Ad hoc phone support was just not cutting it - but the external project lead was pushing back. It's very difficult to get on-site, dedicated help for these in-demand DB…

Over / Under Communication for Project Managers

It is often said that you can't over-communicate, but I'm willing to bet most folks - and especially your project sponsors - underestimate the cost and effort of this critical component of project management. Consider this fair warning - and a good checklist for folks wanting to get into IT, project, or functional management. Media To achieve any decent amount of success, you have to be a good communicator with both face-to-face and written / published media. And by "good"…

Failing Faster

14 June, 2009
Tech Management
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Here is a simple question to ask yourself: do I insist on solving problems myself? A noble goal, until it takes too long to get the answer. Why don't we fail fast enough to ask the question to someone who knows? Remember, we pay a ton of money for annual maintenance to our enterprise software providers, so we should [more quickly] be "giving up", and submitting the question to the "experts" to get to answers quickly. In an earlier post,…

Who owns Master Data in your company?

30 May, 2009
Master Data
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I've had to respond to this question, inside and outside of the company, in a number of different conversations over the past few days. It's interesting, because this is one of those conversations where semantics mean a lot - what people say is just as important as what people don't say. I only mean that people assume their listeners have precisely the same understanding of the concepts - which is often a mistake. Case in point - who owns the…

Notes from SAPPHIRE 09

16 May, 2009
ERP
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Yesterday at work was "catch-up day" from a week at SAPPHIRE 2009, the annual user conference for SAP. As with the JDA/Manugistics conference earlier this year, there were concerns that attendance was going to be low, because so many companies are limiting travel expense. At the conference, I did hear that attendance was only was 60% lower than last year. Conferences like this are great opportunities for IT to do a ton of learning - about the specific technology, of…

Wikis in High School

Last month, Vinson wrote about the use of wikis in school projects, and it reminded me to dust off some notes I took from a conversation with my daughter Sean MacLennan, late last year. It was a history project about World War II, and the class was asked to compose their reports on a wiki. Sean is a pretty good writer, and she likes to write, so I was interested in her thoughts on the wiki as a medium, and…

Business Benefits of Social Networks Exist, but …

When I see / read articles like this, or hear the breathless claims of vendors, pundits, and True Believers, I'll privately chuckle to myself. All of this stuff - social networking, collaboration, and innovation - are 21st century takes on good old Knowledge Management (KM), circa 1998. Do these sound like presentations from your recent Enterprise 2.0 conference? Managing Cultural Change to Create a Knowledge Sharing Environment Effectively Managing Information Overload in the Information Age Information Content and Security in…

Five Stages of Twitter Relevance

I'm already fielding internal (as well as external) questions about the application of Twitter in a manufacturing company, and I'm developing a reasonably good model, I think - one that will apply to the hard-core, salt-of-the-earth, manufacturing business leader that I've worked with at many organizations. This "maturity model" approach has been used before; back in December of 2008, Bhagarva sketched out the Five Stages of Twitter Acceptance - but that model only helps existing bloggers and social networkers understand…

Practical Innovation Lessons from Software Vendor R&D

16 April, 2009
Purposeful Innovation, Application Development
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I recently had the chance to listen in on a roundtable discussion involving a software developer's R&D group, discussing some of their thoughts on architecture. Some interesting ideas around "innovation" ... Innovation vs. Cost Control A question from the floor - how sensitive are the R&D arms of major vendors to existing investments in infrastructure for their installed base? Response was framed with a pair of quotes: "Innovation without disruption" is apparently one of their goals. However, is that just…