IoT Field Notes: How to Identify Customer Value (Original)
A practical method for zeroing in on where value is created by digital products and services; it depends a lot on the Value Chain (how products eventually get to the End Customer).
New Way of Working Part 1 – and an Interesting New Direction
Sure, I've been mobile for some time, but it's late spring in Chicago, and after such a hard winter, I am trying to take better advantage of the balmy weather…
How to be Taken Seriously as a Business Partner
Part of my job consists of working with General Managers & Managing Directors, talking about process and technology projects, and how we might leverage internal and external resources. I am…
Marketing and IT Get Together: The Elephants in the Room
Marketing and IT may have strong opinions about each other - but there is value in understanding each other's point of view. Here are a number of hard truths that Marketing and IT have to realize and come together on.
The Pattern Behind the Building Blocks: Why Each One Matters
Roughly every 20 years, a technology wave reshapes business. ERP automated operations (1960s-1980s). The Internet connected customers (2000s). IoT enabled smart products (2010s). AI is the fourth wave - transforming how expertise flows through teams. Unlike previous waves, AI disrupts knowledge hierarchies and challenges who controls information in your organization. Understanding this pattern reveals why AI implementation requires organizational change, not just technology deployment.
What Would a Seasoned Executive Do? How a Virtual Executive Advisor Closes the Gap
It's 3pm Thursday. You need a decision by Monday. You know the frameworks, but your situation is messier than any textbook. What if you had a virtual executive advisor with 40 years of experience available when you're stuck? Here's how applied wisdom bridges the gap between knowing and doing.
The Knowledge Management Revolution You Didn’t See Coming: 3 Skills Your Team Needs Now
AI hasn't solved the decades-old knowledge management problem. It's just changed which skills matter. Learn why capturing organizational knowledge is still the hardest challenge, and discover the three critical capabilities your team needs to succeed in the AI era.
5 Building Blocks of an AI-Driven Business: Customer Connections at Machine Scale
How an AI-driven business transforms customer relationships from simple CRM systems into intelligent connection engines that predict needs, personalize experiences, and create exponential value at the intersection of human insight and machine capability.
How Gen AI Transforms the Data Value Chain
An update to the original Seven Links in the Data Value Chain. Gen AI is a resource for acceleration and automation, augmenting the skills and work of smart people who are creative, curious, and willing to experiment with new tools as technology advances.
Fostering Strategic Thinking in a Tactical World: A New Manager’s Guide
Notes from a coffee-talk coaching discussion; leadership approaches for encouraging strategic thinking in your team.