Capturing Knowledge: A “New” Critical Requirement for Business Projects

20 May, 2010
James MacLennan
Skills Development and Training, Knowledge Management
0 Comments

As we dive into questions like “how do I get information required to run my business?”, we inevitably get to capturing knowledge and passing it along. Why is this so difficult? We are thinking backwards ... (First in a series)

Capturing Knowledge, and Making in Findable

25 May, 2010
James MacLennan
Knowledge Management, Skills Development and Training
2 Comments

If the training material is difficult to locate, and people can't find it to use it - it might as well not exist. This article looks at multiple ways to overcome this challenge. (Part of a series)

Capturing Knowledge, and Making it Transferable

If a knowledgeable trainer is not available, and the training material does not "stand on it's own" - it might as well not exist. This article covers ideas on improving the state of your art. (Part of a series)

Calculating the Cost Savings of Effective Training Material

20 June, 2010
James MacLennan
Business Value of IT, Skills Development and Training
0 Comments

How can I go from "obvious idea" to tangible business ROI? Read on for some specific ideas on making the soft stuff worth your time. (Part of a series)