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Tracking in the Enterprise – Logging Utilization Simply and Consistently

We're trying use metrics to visualize the correlation between system use and business results - any system, regardless of the platform / technology - and we'd like to draw the same picture of input vs. results for any system. I'm stealing some inspiration from Tufte here - let's keep the story simple, clean, and consistent, so my audience can focus on the question (WIIFM). And it's a meant to be a universal question - doesn't matter what system we are…

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New Way of Working Part 1 – and an Interesting New Direction

Sure, I've been mobile for some time, but it's late spring in Chicago, and after such a hard winter, I am trying to take better advantage of the balmy weather and these newfangled mobile devices to get work done in alternative places, using alternative methods. The work is a bit different as well; I'm taking a hard run at some "digital strategy" topics, and forcibly breaking away from the manic focus on cost and productivity. Well, maybe "manic" is a…

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Beware the Lure of Process Automation

When I see folks working hard at a repetitive task, using technology tools like spreadsheets, databases, and other "productivity" tools in a less-than-optimal way, I like to call them out as not being lazy enough. That always gets their attention - it's a bit counter-intuitive, as they masterfully fly over the keyboard to tweak the data, move the files, look up the information, or clear the inbox in the shortest time possible. I think that we should be "lazier" by…

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Structured Process Improvement for Unstructured Processes

Have you ever waded into a process improvement project that had trouble finding a place to start? Consider, for example, a strategic sales team (for RevCo, famous maker of Widgets), working their established product families to generate breakout new customers and revenues. They've implemented a CRM system, but are having problems getting adoption and seeing benefits. The difficulty, of course, is that they have not changed their marketing strategies, and can't see beyond "automating our current process" as a measure…

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Where does Innovation come from?

Like most organizations, we are talking a lot internally about Innovation - the Great Ideas that will transform the company and deliver top-line revenue and high-value earnings growth. The trick, of course, if figuring out how to make that Innovation happen - as if you could plan it out in advance, on schedule to make your quarter-end. It's not that easy - but then again, maybe it's not that hard. Check out this video from Steven Johnson - another terrific…

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Impressive Networking Success Metrics for a Current Job Search

No, not mine! When talking with folks searching for their next job, I always stress "old-school" networking - face-to-face conversations to get that next introduction, leverage the other person's network, generate leads on positions, or introductions to more folks that might be able to help. I am definitely a fan, I know it's a powerful tool - and I'm speaking from direct experience, it can be very effective. Of course, I am very aware of LinkedIn, Xing, Viadeo, and the…

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