How an AI-driven business transforms customer relationships from simple CRM systems into intelligent connection engines that predict needs, personalize experiences, and create exponential value at the intersection of human insight and machine capability.
Discover how AI and automation transform your entire value chain - from R&D to customer service - into a competitive advantage. Learn practical strategies for building operational excellence that drives growth and positions your business for the AI-driven future.
Discover a powerful mental model for an AI-Driven Business, breaking down organizational silos and driving innovation where it matters most—at the intersection points. Learn how the 5 Building Blocks framework helps leaders navigate transformation and integrate AI across their business for exponential value creation.
An addition to the original Five Accelerators for Corporate Innovation. Gen AI is a resource for acceleration and automation, augmenting the skills and work of smart people who are creative, curious, and willing to experiment with new tools as technology advances.
An update to the original Seven Links in the Data Value Chain. Gen AI is a resource for acceleration and automation, augmenting the skills and work of smart people who are creative, curious, and willing to experiment with new tools as technology advances.
If the right document, report, presentation is difficult to locate, and people can't find it to use it - it might as well not exist. This article looks at multiple ways to overcome this challenge to facilitate corporate innovation.
How do you connect Technical Debt with a Range Rover? A lesson in technology leadership; discover how balancing innovation with practicality in technology can lead to effective leadership and agile business solutions.
Notes from a coffee-talk coaching discussion; leadership approaches for encouraging strategic thinking in your team.
Master the hierarchy of information requirements to unleash corporate innovation, with insights into problem-solving and the importance of knowledge management.
Drilling into the important role of capturing knowledge in promoting corporate innovation, highlighting the importance of creation & curation, sharing & collaboration, and impactful use.