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Help for the Newly Minted Project Manager

Congratulations! Due to the recent [acquisition / divestiture, market expansion / contraction, organizational realignments, other] you have been identified as a Critical Resource for this particular bit of business process change. And, to help us implement these changes, you have been named the Project Manager for this effort. So now you are a Project Manager (PM, for short); what does that mean? You may be vaguely aware that people get certifications for this sort of thing, or that Microsoft sells…

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Design and Change Management

Over my career, I have developed a few strongly-held design beliefs, and one came up in conversation recently, during a spirited discussion on minimal quality requirements for a[ny] data mart. I hold that the data copied from source to destination must be provably correct and complete with little effort. When agile-ly rolling staged deliverables into production, I may not have all the attributes in place for full flexibility of drill down, but if you have [say] 1248 records in the…

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Real Business Users and SharePoint

Introducing buzzword-compliant technology like a wiki, or integrated collaboration spaces like SharePoint, will typically go well with a motivated audience like your internal IT department. But if you really want to understand how this stuff works, try it with "real people" - line employees in sales and marketing, operations, and finance. Sure, you've heard complaints from these folks (they have better PCs at home, the SAP/Oracle UI is brutal compared to Amazon and AT&T U-Verse, and why can't they just…

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When is a project a Project? How to prevent the buildup of backlogged requests

I just wrote something up (internal wiki) that I thought was common knowledge, but I think it's one of those soft-skills things that makes total sense once you hear about it - but somebody needs to tell you. I think of one of the reasons that IT (at times) intimidates the business - or why IT gets the cold shoulder when it comes to process improvement efforts - is that we can get a bit too wrapped up in the…

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Consarned whippersnappers (Generational Diversity)

An interesting thread, started by VC guy Fred Wilson, on the overweighting of youth vs. experience when it comes to entrepreneurial activity. Clay Shirkey weighs in with a thoughtful analogy to Bayesian theory, basically saying that the young are blissfully ignorant of the trials and tribulations of the Real World. For investors, entrepreneurs, and corporate hiring managers, it pays to have a sensitivity to the different mindset of the coming crop of college graduates. I got a chance to sit…

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Guidelines for Success with your Skunk Works project

I've been hearing the term skunk works a lot lately, in reference to off-plan projects that are moving forward in all that "free time" people have in the IT department. Sometimes the term sounds slightly perjorative, but I like it when a project I am involved with is referred to in this way. The term's origin is well documented, no need to repeat it here. The Lockheed Martin folks made it famous, when referring to technology projects "on the edge"…

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