How May I Help You? Four Ways IT Can Deliver Value

Classic lament of IT - I just want get involved, be part of the conversation - I want a seat at the table. Classic lament of everyone else - How can IT deliver value to the business? It sounds like two people reaching for each other - but in the dark. They want to connect, but they don't know how. The problem, of course, is that many - from IT and other areas of the business - default to the…

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Introducing Collaboration Tools? Three Required Personas for Success

When introducing collaboration tools to an organization - creating the corporate intranet, defining project sites in Sharepoint, etc. - there are multiple skills you must master - well, at least get better at. You need to capture the ideas and communicate the data such that your target reader understands what you are trying to convey - but you also have to help them locate it in the first place. Three personas you'll need to adopt, three sets of skills to…

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Quantifying Business Benefit of Collaboration Tools (or, What Is This Meeting Costing Me?)

This post started off as an excuse to experiment with Google Docs, and this really neat feature I discovered - embedding a spreadsheet in a web page as a sharing method. However, it struck me as a potential way to cost justify the time, effort, and expense of implementing collaboration systems with the Most Cynical Among Us. We've all been in large meetings, with tens of people from the project team, along with the expensive consultants, sitting around a table…

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Collaboration “in the Wild”: Some Observations

An Enterprise 2.0 dream scenario: implementing a complex project across multiple sites, in two different time zones, with a large team (well over 100). The team was reasonably savvy with collaboration tools; core team members were quite comfortable with Instant Messaging, and we have been relying on SharePoint for many months. A centralized, coordinated document repository; a single source, very public bugs/issues list - the foundation was in place for some time, so our "go-live weekend" experience was pleasantly predictable.…

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Underwhelming experiences with Google Wave

Took some time today to work with the new communication meme - Google Wave. I wouldn't call it a fundamentally new way to communicate - well, not yet. I think Google is safe to continue with a "preview" label - clearly not even "beta" yet. No horrible bugs - at least on the Windows platform - but some obviously missing features. And, I am not all that impressed with the basic idea - it's just a mashup of Google Docs,…

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