Best Practices for Process Documentation: Iterations (2 of 3)
Last time, I wrote about checklists, and showed the example of the B-17 preflight. Simple, fits on a single page, and hits all the critical steps, in just the right amount of detail. Plenty of processes in the IT department are made That Much Better if they are accompanied by detailed, effective Process Documentation. Of course, that's all motherhood and apple pie - everyone agrees that the existing checklists are great. But how do you get started? I mean, assuming…