Search as the Killer KM App – Three Benefits for Knowledge Management
Knowledge Management (KM) may sound amorphous, but here are three specific examples of real business value generated when basic KM principles are applied.
The Law of Large Numbers – or, why Enterprise Wikis are Fundamentally Challenged
Some will be taken a bit by surprise to read the title of this post; we have implemented a wiki in our group at work, and I have the evangelist role in promoting the tool. Still, a recent "event" brought home the fact that wikis are not the silver bullets that some breathless articles may make them out to be. To be fair, Hickins' article does call out the "law of large numbers", although the idea is buried in the…