Where do these great analogy ideas come from? Full credit – I got this one from a speaker at the SAP Research Center in Palo Alto, last spring.
A company is like a sphere.
As it grows, volume increases much faster than surface area, and the larger a company gets, more people get embedded and hidden from the end customer than are on the fringe, in customer-facing roles.
As a general rule, this is a bad thing. Well, maybe a less-than-optimal thing – what percentage of your corporate attention span is customer-focused?
Our Challenge is to poke some pockets into the surface, and get more surface area exposed to the outside air.