Beware the Lure of Process Automation

When I see folks working hard at a repetitive task, using technology tools like spreadsheets, databases, and other "productivity" tools in a less-than-optimal way, I like to call them out as not being lazy enough. That always gets their attention - it's a bit counter-intuitive, as they masterfully fly over the keyboard to tweak the data, move the files, look up the information, or clear the inbox in the shortest time possible. I think that we should be "lazier" by…

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On the Road: Business Travel, Fall 2008

I don't travel a significant amount in my current position, but when I do, it seems to come in chunks. I'm about half way through a round of travel this fall - mostly business, but with some personal travel mixed in. Six cities, three countries in less than four months. Some observations at the halfway point ... @ the Data Center: The Surreal Life I'm finishing this entry around 4am - just off my second night in a row on…

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iTunes Upgrade Freeze Resolved – and an Enterprise KM Observation

As many of you know, one downside of a career in IT is that we get pressed into [unpaid] service as tech support for the family's troubles with technology. My college-bound daughter has purchased her MacBook, and will soon find out (to her dismay) I have little hands-on experience with that platform. However, for many years both of my daughters have tethered their iPod to the family Windows desktop - I've done or thing or two over there. Fortunately (unfortunately?),…

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Desperately Needed Features for eMail Clients/Servers

Via Knowledge Jolt, here's an article from KM world with some interesting statistics about folks engaged in enterprise search - but it was a tangential quote from the author that caught my eye. When asking corporate knowledge workers about using public Internet search engines, she found that ... ... although only 2 percent [of corporate searchers] said they used the company intranet, 13 percent stated that they were looking for internal company information. That's puzzling. Not puzzling to me! They're…

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To print or not to print? Depends on the life span of the content …

I've been (correctly) picked off as having an electronic preference for communications. Please don't hand me a printout - send an ecopy of that document, PowerPoint, project plan, whatever. PDF is ok, but original format preferred. Why do I like to gather information in an e-sorta way? Paper stacks up on my desk, fills up my file cabinets - it just gets in the way Paper is not searchable - I like to google my private knowledge base with Copernic…

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Coaching for the day – some basic time management skills

Most folks will tell you they are woefully short on resources, with way too many requests / tasks / todos coming their way. It's seems to be a tough thing for folks to Just Say No to all the ad hoc requests that come their way. Same thing goes for the mythical "written requirements" for programming / technical requests; it is much easier for folks to wave their hands and describe what they need, and it's generally easier to listen…

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