IT Strategy for the Fast Twitch Crowd

This evening (Monday, 11 Feb 2013) , I did a presentation on Developing IT Strategy in a "Consumer IT" Environment - an expansion on some of the ideas that I have written about previously. I’ve posted my slides here – I realize that they do not “stand on their own”, and need some explanation, but if you weren’t in attendance and are interested in hearing more, let me know in the comments - happy to review with anyone interested. Developing IT Strategy that Connects…

Developing an IT Strategy: Approach

Previously: Timing The new year approaches, and most IT groups aspire to start out with a completed IT Budget, derived from a well thought out set of short-term Objectives, that align with an IT Strategy - that itself aligns with the overall Corporate Strategy. If your timing is a bit off, and you haven't established these connections with the process yet - where do we begin? In my last post, I talked about Timing: get in the conversation early, take…

Developing an IT Strategy: Timing

In some companies, IT struggles to find a voice amid the other functional areas of the business - Finance, Operations, Sales and Marketing, even Human Resources. "Business Alignment", a regular item on lists of Top 5 IT Concerns each year, pops up because (I believe) it's difficult to glibly draw a line connecting IT systems and projects to the changing priorities of most organizations. I will admit to a small amount of cynicism here - part of the problem is…

Another 90 Day Sprint

... and now the work really begins ... For the second time since starting this site, I've made a change and taken on a new position. This time was a bit more structured, using the learning process from The First 90 Days, by Michael Watkins. I had read the book before, so the ideas weren't new - but as with any familiar technology or idea, it never hurts to go back for a review. Of note - in the past,…

Theory of Constraints in IT: Keeping Busy, but Adding No Value?

28 June, 2010
IT Management
1 Comment

A good conversation this week with some IT folks, talking about how Lean principles apply to IT work. The specific topic was the Theory of Constraints, and the example used was optimization of a production line. To fully optimize the whole line, it's entirely probable that we will be underutilizing a specific workstation. If we optimize every workstation (point optimization), we will build up WIP inventory at the slower points - therefore generating waste. For people on your IT team,…

IT Budget Hacking (w$$t)

2 January, 2010
IT Management
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Some block-and-tackle IT management stuff for today - taking a long, hard look at the IT budget, a task that is less-than-pleasant for many. Most of my peers have already cut any and all low hanging fruit - it's time to start thinking aggressively. Software Maintenance for the Small Stuff Most have concentrated on their ERP and other large, strategic vendors - but what about all of those little invoices that come every year? I'm talking about development tools, management…

College Professor uses Tried-and-True method for Encouraging Knowledge Sharing

via Slashdot a few weeks ago, and Ars Technica; at the University of Washington-Bothell, Martha Groom recently assigned her students to work on Wikipedia entries, and add to the knowledge base. An interesting approach; I found the reaction of the Wikipedia community most interesting, in that the entries were aggressively edited and commented upon - sometimes "rudely". It's a common theme in many KM discussions, as early adopters enter their first Trough of Disillusionment, and see these wonderful tools languish…

Defining an Effective IT Metrics Framework

21 January, 2007
Metrics, IT Management
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Had a really good conversation about metrics the other day. We've been discussing ways to express how our systems are performing, delivering value, and staying available - and I'd like to use the same general structure for all systems, regardless of function (transactions, integrations, analytics) or platform (Wintel, AS/400, Open Systems). For each type of metric, we need to understand two dimensions: Performance against some Target. This can either be a baseline (a minimum or average expected score), or a…

A great mission statement for Corporate IT

This is actually an old story, from a previous life, but I need to get back on the posting bandwagon. Way back in the day... ... there was a site on the public Internet with Company Confidential Information out there. The site was put together by an ambitious sales rep with some time on his hands, a few technical books, and a yen for something interesting to do. It was a nice little site, too - even had user ID…

Strategies for Malware in Consulting Engagements

Last in a series on some practical legal mumbo jumbo (disclaimer: IANAL) for your Master Consulting Agreements (MCA). This one was particularly interesting to put in; it's really interesting to see who catches it, but it was an amazing (in retrospect) observation that led us to include the language. The Trigger Event: A virus outbreak. We had been hit before, and the executive group was not fond of losing their email for a day or two, so we implemented fairly…