Leadership

How to Draw an Owl

On Documentation One recent afternoon I found myself in deep conversation with potential consulting partners, holding out for a difficult requirement: "Excellent Documentation". That's a tough one to quantify, let alone describe; why hold out for something at once critical and ineffable? Doesn't every project talk about the importance of providing documentation, yet rarely deliver it? Don't most people flip past the pages of detailed work process, going right to the keyboard to bang away, expecting tool tips and intuitive…

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Change and the Crop Duster

Drive south through the state of Indiana on I-65, and before you hit Indianapolis you will come across an impressively large array of wind turbines, the new vertical symbols of energy self-reliance and innovation. I remember not so long ago, when this section of the road was just miles of cornfields, as far as the eye could see. The tallest things out here were telephone poles and the occasional power line - but that was then, and this scene is…

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A Nice Knock-Down Argument

Sales and the Gantt "Why exactly does he want to meet again?" I could sense the exasperation in Karl's voice, faintly; the sales manager wasn't about to slip out of his professional demeanor over some perceived technical triviality. But for the fact that the request was coming from his newly-hired PMI maven, he probably would have found a convenient excuse to skip the invite. "I just don't understand why we need this meeting ... the projects are moving forward, we…

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Idle Time is a Good Thing for IT

Lots of good conversations recently about managing IT, Finance, and other constrained resources for projects. We have implemented tools to model available time; when trying to understand what new work can get added to the pile, it helps immeasurably when you understand how much time you have available, plus what else has been committed. This has become a powerful process for managing chronically constrained resources - but one side effect is that other folks on the team can find themselves…

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The Hegemony of Large Numbers – Ignoring Common Sense

Ok, maybe I'm stretching the meaning there, but that's a cool sounding title, and what I see as an interesting phenomenon. People get excited about Large Numbers, and think they have meaning and importance simply because they are Large Numbers. Big Errors For example - years ago, when an application manager was whirling around the office in a minor uproar, worrying that that someone accidentally keyed in a $1B line item on an invoice. That's $1,000,000,000,000 - for the Unit…

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Estimating Bird-Dogging Time for Project Tasks

New year, new projects, and new adventures in getting folks to think in project management terms. I've written before about Calendar time vs. Effort time, but this past week we came up with a new distinction that is worthwhile to call out. When working with the business and getting folks to estimate how much time it will take to complete a task, there are actually three different things that most people will talk about - and folks need to be…

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Design and Change Management

Over my career, I have developed a few strongly-held design beliefs, and one came up in conversation recently, during a spirited discussion on minimal quality requirements for a[ny] data mart. I hold that the data copied from source to destination must be provably correct and complete with little effort. When agile-ly rolling staged deliverables into production, I may not have all the attributes in place for full flexibility of drill down, but if you have [say] 1248 records in the…

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A Little Too Literal (or, How to Teach Innovation)

Spoiler alert: It can't be taught ... One of the questions I get - and I'm getting this a lot lately - is how to get people to think more analytically, less literally. We need folks to stop focusing on the mechanical task of manipulating reports with Excel just to compute some answers. How about learning to use Excel, Access, and whatever native query / data download tools are available - to pull some data from the system, just to…

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Defining Business Benefits: Hard and Soft

All projects should have a clear objective, a practical plan, and an understanding of the costs and benefits to get the thing done. Easy to say, but a lot of project teams struggle to crisply and clearly define specific business benefits. One way to move the process forward would be to have a clear understanding of the types of business benefits you might claim. Hard benefits come from firm commitments to make measurable differences in the amount of revenue generated…

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