Selfish KM, Web 1.9, and the ‘Death’ of Tagging

21 February, 2007
Hands-On, Web 2.0
0 Comments

In a recent NetworkWorld piece, Gibbs wrote about the tagging meme, and where it apparently sits on the technology life cycle. No new insights for me there (but possibly fits the CEPP rule for others); I was involved in a number of knowledge management (KM) projects back in my Monsanto days (IAPL) [note to self: too many acronyms, hhh] and we hit many of the classic walls; CRM systems that failed because sales reps guard their customer intelligence Collaboration spaces that…

Misapplying the Pareto principle

8 January, 2006
Business Value of IT, Project Management
2 Comments

Here's an interesting phenomenon I've encountered before ... When analyzing a specific section of a business, people seem to naturally focus attention and conversation on the top two or three customers/products/vendors that together represent (say) 20% of the revenues/costs/contracts. Our objective is to look at the data and identify opportunities (increase revenues, cut COGS, aggregate contracts); unfortunately, processing the data for these customers/products/vendors is currently a 100% manual task. Of course; this is why there is apparently so much "opportunity"…