The Eight Core Components of a Sustainable Digital Business
Can Digital Transformation drive your Sustainability programs? In this article, we provide a simple eight-part framework for understanding your Sustainable Digital Business.
Four tools to bridge from Raw Productivity to Sustainable Results
I've noticed a definite trend in the "best practices" wing of the Productivity building; it goes by many names and takes on a few different forms, but the idea is rooted in a few simple concepts: Focus on the Critical Few: Multitasking does not work - plan for doing three things per day, and allocate your time accordingly Done is Better than Perfect: Learn to recognize "good enough", perfection is the enemy of progress. Ignore Details Early On: Get a skeleton out…
Introducing Collaboration Tools? Three Required Personas for Success
When introducing collaboration tools to an organization - creating the corporate intranet, defining project sites in Sharepoint, etc. - there are multiple skills you must master - well, at least get better at. You need to capture the ideas and communicate the data such that your target reader understands what you are trying to convey - but you also have to help them locate it in the first place. Three personas you'll need to adopt, three sets of skills to…
How to Draw an Owl
On Documentation One recent afternoon I found myself in deep conversation with potential consulting partners, holding out for a difficult requirement: "Excellent Documentation". That's a tough one to quantify, let alone describe; why hold out for something at once critical and ineffable? Doesn't every project talk about the importance of providing documentation, yet rarely deliver it? Don't most people flip past the pages of detailed work process, going right to the keyboard to bang away, expecting tool tips and intuitive…
Capturing Knowledge, and Making it Transferable
If a knowledgeable trainer is not available, and the training material does not "stand on it's own" - it might as well not exist. This article covers ideas on improving the state of your art. (Part of a series)
Capturing Knowledge, and Making in Findable
If the training material is difficult to locate, and people can't find it to use it - it might as well not exist. This article looks at multiple ways to overcome this challenge. (Part of a series)
A Hierarchy of Information Requirements
It's a common problem statement - 'I don't have enough information to (run my business unit, manage this process, identify opportunities, etc.)'. The solution designer, when faced with a question like this, starts with a little detective work; the problem is too broadly stated.
Lost Weekend: Troubleshooting a MySQL Installation
Spurred on by Blogger's decision to stop supporting FTP for publishing blogs, I have finally started the long process to implement a WordPress blog - hosted by myself, not Wordpress.com. To be fair, I am making this longer than it necessarily needs to be, but I am continuing my efforts to maintain a comprehensive Admin guide for all of my development efforts - configuring servers, installing software, etc. Needless to say, this adds overhead and time, but it's worth the…
Leading Innovation: Inspiration, Art, Science, and Execution
Four required competencies for leading innovation - defined, and put in context with examples.
Training and Learning: A Different POV
The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between "traditional" (classroom training, scripts & workbooks) versus "experiential", pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required tasks). Training methods are a common area of debate and discussion with system implementation folks, and I can make a great case for any and…
