The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the pyramid. This makes the customer the least important person in the picture. Servant Leadership will flip that pyramid. What if your leaders saw their primary mission as support for those closest to the customer? What kind of difference would that have on customer loyalty and satisfaction?
Your digital transformation needs a compelling answer to a simple question: Why? This article talks about creating digital value by building a Great Company, with Employee Engagement as a guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)
Many enterprises find it difficult to sustain active collaboration environments that match the fervor of their internet-based inspirations. In this article, we look at three root cause challenges, and how the right Leadership moves can deal with the challenges and realize the benefits.
Training and development takes some time – but you can build an environment that promotes self-guided work, enabling this type of thinking in a straightforward way.
A great Digital Business cannot sustain itself when it relies on one or two key people that have all the magic; it is a connected, engaged team of people that come together, with a shared vision , to deliver results.
To truly excel in a digital business, your internal Team must be present, participating, and truly engaged. This important component of your Great Digital Business will be a big differentiator.
... and suddenly you're not there any more." - The Ghost of Christmas Present, enjoying a memento mori moment A repeating theme in my feed reader has been the drive to "work different"; clunky grammar aside, we need to change the way we communicate and collaborate, increase our focus on innovation, and spend less time in pointless meetings. On that latter point, I read this article on my latest flight; Mankins talks about the galling amount of time spent in…
There is a flaw in my simplistic story of the Three IT Archetypes - if/when someone points it out, I will openly admit it, but would also insist on a follow-up conversation. Strictly peer-to-peer [regardless of title], one part technique and one part philosophy - and preferably over a suitable beverage. The problem is the oversimplification - although the diagram hints at it, you typically need to point out that there will always be some overlap. eCommerce is a classic…
I'll tell you about this visualization from a recent internal conversation, but I may end up aggravating some career IT people out there. Yes, I have massively oversimplified things - but I'm trying to develop a broader understanding, and I think it's a good first step. The original question was "How do I manage IT?", but it quickly morphed into "how can I drive / derive value from IT?" (note the powerful difference that a single letter makes - derive sounds sustainable)…
Deriving information out of raw data involves seven separate, dependent processes - the Data Value Chain. Your team needs to have a multi-layered ecosystem of skills and experience required to effectively extract the most value.