"What will you do with that car if you actually catch it?" -- what the cat asked the dog (from the Chicago Reader, circa 1989) So you've gone all "Enterprise 2.0", spinning up a wiki, a blog, and a SharePoint or Drupal server inside your firewall. Now what happens? The groundswell of interest in "cool tools" brings a wave of users and a burst of feed reader activity - for a few weeks. Before long, however, the organization will get…
As many of you know, one downside of a career in IT is that we get pressed into [unpaid] service as tech support for the family's troubles with technology. My college-bound daughter has purchased her MacBook, and will soon find out (to her dismay) I have little hands-on experience with that platform. However, for many years both of my daughters have tethered their iPod to the family Windows desktop - I've done or thing or two over there. Fortunately (unfortunately?),…
Via Knowledge Jolt, here's an article from KM world with some interesting statistics about folks engaged in enterprise search - but it was a tangential quote from the author that caught my eye. When asking corporate knowledge workers about using public Internet search engines, she found that ... ... although only 2 percent [of corporate searchers] said they used the company intranet, 13 percent stated that they were looking for internal company information. That's puzzling. Not puzzling to me! They're…
via Slashdot a few weeks ago, and Ars Technica; at the University of Washington-Bothell, Martha Groom recently assigned her students to work on Wikipedia entries, and add to the knowledge base. An interesting approach; I found the reaction of the Wikipedia community most interesting, in that the entries were aggressively edited and commented upon - sometimes "rudely". It's a common theme in many KM discussions, as early adopters enter their first Trough of Disillusionment, and see these wonderful tools languish…
In my first two posts about alternative KM tools I wrote about audio - digital voice recorders and voice-recognition software. One could consider this "old-school" technology, because the stuff has been around for a long time. Another technology that's been around for a long time is PC-based video - around, but possibly not as accessible as it is now. YouTube and the various Internet video sites are a relatively new phenomenon, mostly because breakthroughs and video technology that reduces file size…
In my first post about alternative KM tools, I wrote about audio files, and my new productivity enhancer - the digital voice recorder. One thing I noticed when replaying these sessions and capturing the notes; since I could cue and review all parts of the conversations, I was taking more notes than I used to (when working from handwritten notes and memory). The added accuracy and completeness of my notes was a mixed blessing; it was taking longer and longer to…
This will be the first in a series of posts about Knowledge Management (KM) tools that are a bit different than traditional documents, presentations, and diagrams. I'm not talking about mind mapping, wikis, and other web 2.0 tools currently in vogue; these "alternative tools" have been around for a while, but I've only just started using them, with great success. Actually, it's not as much about new tools at it as it is about new media; I am specifically thinking…
Corporate Knowledge Management (KM) is hard. Hard to introduce, hard to teach/coach, hard to require, hard to create. Which, added all up together, often make it hard to use. It may sound like unfounded pessimism, as the Internet is loaded with examples of successful collaborative sites that aggregate and repackage knowledge - it's been doing that for years, ever since there were Compuserve forums and bulletin boards. Unfortunately (for the corporate environment), the Law of Large Numbers takes care of…
alternate title - Techs Managing Techs; not Required, but it Helps This evening, catching up with my RSS feeds, I happened upon this old screencast from Jon Udell, looking over the shoulder as he and Anders Hejlsberg take a look at LINQ, a work-in-process set of extensions for the .NET framework. Udell captured my curiousity with this description of the session ... You have to be a certain kind of person to enjoy watching Anders run LINQ through its paces,…
I've talked with a couple of IT leads that are thinking about putting in an enterprise search capability. It always seems to come down to two basic options; search integrated with a collaboration / portal platform, or a dedicated appliance, pointed at the G: Drive. You know the G: Drive - every corporation has one (ok, sometimes it's the F: drive, or the Common folder). I'm pretty sure the name is a throwback to the late 80's, when DOS was…