5 Powerful Tactics for Engaged Remote Teams

Distributed teams, working out of the office, are becoming the norm. Much has been written about building effective remote teams – but are they truly engaged remote teams? Here are five things high-powered teams (and their leaders) must do to succeed (no technology required).

Servant Leadership: Breakthrough Ideas on Customer Service

27 May, 2020
People Management, Customer Service, SlideShare
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The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the pyramid. This makes the customer the least important person in the picture. Servant Leadership will flip that pyramid. What if your leaders saw their primary mission as support for those closest to the customer? What kind of difference would that have on customer loyalty and satisfaction?

Creating Digital Value for Employees

19 May, 2020
Change Management, People Management, SlideShare
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Your digital transformation needs a compelling answer to a simple question: Why? This article talks about creating digital value by building a Great Company, with Employee Engagement as a guiding metric. (Part of a series of articles about Enterprise Value Creation for Digital Business.)

IoT Field Notes: The Seed Fund

26 October, 2015
Internet of Things, Purposeful Innovation
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A practical process to carve out some of your budget to seed innovation projects for the product development folks, looking to experiment with the Internet of Things.

You’re a Digital Business Already – Start Acting Like It

Many businesses are digital already; it's sometimes called "shadow IT", but if you really open your eyes, it's out in the open, for all to see. Can you pivot to take advantage of it? It's a leadership challenge, and a great opportunity.

Conflict is a Canary for Change

Conflict in your organization is actually an early indicator that change is imminent, necessary - or happening around you whether you want it or not.

The Contrarian Truth driving Digital Business

A core truth about "digital business": we will only really succeed by understanding how to connect with people.

Tracking in the Enterprise – Correlation versus Causation

12 August, 2014
Hands-On, Visualization
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We've got the activity captured, and now we have "effectiveness" ratings for the people in the group - how will we put them together and see a relationship? Mechanically, this is a simple XY scatter graph - a standard chart type in both Excel and Google Docs. Let's take a look at a sample data set that illustrates the idea: This is the picture I expected to see: the more you use the system (the X axis), the more results…

Seven Links in the Data Value Chain

31 March, 2014
Master Data, Skills Development and Training, Visualization
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Deriving information out of raw data involves seven separate, dependent processes - the Data Value Chain. Your team needs to have a multi-layered ecosystem of skills and experience required to effectively extract the most value.

You Can’t Ignore This Any Longer

Cloud and open source have been around for some time - long enough for the term "cloud" to [finally] fade away as a differentiator (it's just assumed!). Still, some continue to dismiss these technologies for their corporate solutions - but it's getting tougher to just ignore this stuff ... Scale? Cloud provider Amazon continues to dominate the market, with five times the market share of all of their competitors combined. The breadth, depth, and scale of some of their customers…