The best companies are radically focused on a great customer experience. As your customer base shifts to a digital, mobile mindset, Customer Relationships needs to be part of your Great Digital Business. (Part of a series)
A great place to start your digital journey - leveraging the skills, knowledge, and understanding of the information and technology that drives your internal operations. This is the first component of a Great Digital Business. (Part of a series)
To understand who should take a leadership role in defining and building an ecosystem of data for your products, understand the roles in the Value Chain.
Who should take the leadership and ownership role for defining your "ecosystem of data"? This simple story illustrates the challenge for complex value chains.
A discussion of a simple pattern for success when introducing new ideas; what does success looks like? Understand the outcome you want to create, and figure out a path to get there.
A review of the Design decisions made when creating a particularly complicated diagram that communicates a significant shift in thinking.
A practical method for zeroing in on where value is created by digital products and services; it depends a lot on the Value Chain (how products eventually get to the End Customer).
The IoT presents companies with a choice - top line revenue growth or bottom line earnings improvement. Which is the right focus for your organization? Let’s start by figuring out how to connect this new-wave “digital thinking” to your enterprise strategy.
Nope - not a typo! When I speak to groups about Smart Connected Products, I specifically call out the use of the term from Porter's HBR articles in 2015. We are talking about adding information as a new and differentiating product feature, adding data about how those products are operating as new, value adding services for our customers. We are specifically not talking about using sensors and smart devices to measure and monitor processes our own shop floor - the…
Projects that are funded through your internal seed fund resemble lifecycle stages of startup companies - an interesting parallel.