We've got the activity captured, and now we have "effectiveness" ratings for the people in the group - how will we put them together and see a relationship? Mechanically, this is a simple XY scatter graph - a standard chart type in both Excel and Google Docs. Let's take a look at a sample data set that illustrates the idea: This is the picture I expected to see: the more you use the system (the X axis), the more results…
... and suddenly you're not there any more." - The Ghost of Christmas Present, enjoying a memento mori moment A repeating theme in my feed reader has been the drive to "work different"; clunky grammar aside, we need to change the way we communicate and collaborate, increase our focus on innovation, and spend less time in pointless meetings. On that latter point, I read this article on my latest flight; Mankins talks about the galling amount of time spent in…
A few years ago, I was interviewing candidates for a systems analyst job, and trotted out one of my standard questions: Tell me something you have done that you are proud of. This particular developer called out her source code annotations (comments), and was rather specific about her own comment quality standards. But when I asked her if she likes to write documentation, she was quite hesitant - and that surprised me a bit, made me think. What's the difference…
For our back-of-the-napkin experiment in tracking the useful value produced by enterprise systems - our next step will move away from the technical tools for a bit, and take a look at results. Specifically, we want to understand who is "delivering the goods" - and some sense of their success relative to others. At first, the question sounds simple - how do you measure success? Metrics are a common element of any business activity, and people are often paid, and…
We're trying use metrics to visualize the correlation between system use and business results - any system, regardless of the platform / technology - and we'd like to draw the same picture of input vs. results for any system. I'm stealing some inspiration from Tufte here - let's keep the story simple, clean, and consistent, so my audience can focus on the question (WIIFM). And it's a meant to be a universal question - doesn't matter what system we are…
For years, web sites have been measured - and valued - by user traffic. Who is looking at this site? When are they coming, and how long are they staying? Driven by the advertising business model that values "impressions", web analytics have evolved in a number of ways; the interest has shifted from Passive to Active. Advertisers want to know who is clicking, selecting, comparing, buying, and abandoning. Games track Daily Average Users, Social Networks quantify contributions and visualize connections,…
Sure, I've been mobile for some time, but it's late spring in Chicago, and after such a hard winter, I am trying to take better advantage of the balmy weather and these newfangled mobile devices to get work done in alternative places, using alternative methods. The work is a bit different as well; I'm taking a hard run at some "digital strategy" topics, and forcibly breaking away from the manic focus on cost and productivity. Well, maybe "manic" is a…